FAQ
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Will you adjust the price of an item that goes on sale?
We do not offer price adjustments for items that go on sale after purchase. However, we offer a hassle-free exhange policy if you are not satisfied with your purchase.
Tailoring Services
At Hemstitch, we offer tailoring services to ensure the perfect fit for your clothing. Our experienced tailors will work with you to achieve the desired fit. Contact us for more information.
TERM AND CONDITIONS
Delivery Policy
Processing Time
Orders are typically processed within 1-3 business days of receipt. Processing times may vary based on product availability and order volume.
Shipping Time
Once processed, delivery times are estimated as follows:
Standard Shipping: [7-10 business days]
Fast shipping: [3-5 business days]
Shipping Delays
Delivery times are estimates and not guaranteed. Factors such as weather, carrier delays, and high order volume can impact delivery times. We will notify you of any significant delays.
Refund Policy
To be eligible for a refund, customer must raise a request within 24 hours after receiving the product. Product must be in original, unused condition, with all original packaging and tags.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [8-10 business days].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Cancellation Policy
Order Cancellation
Orders can be canceled within [24 hours] of placing them. To request a cancellation, please contact our customer service team at customercare@hemstitch.in
Post-Cancellation
Orders that have already been processed or shipped cannot be canceled. In such cases, you will need to return the item(s) according to our refund policy.
Cancellation Fees:
No cancellation fees apply if the order is canceled within the allowed time frame. Orders canceled after processing or shipping may incur additional costs.
Return Policy
Return Request:
To initiate a return, please contact our customer service team at customercare@hemstitch.in to receive a return authorization and instructions.
Return Shipping:
You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
We encourage you to review product descriptions, size charts, and customer reviews carefully before making a purchase to ensure that the product meets your expectations.
Please consult our sizing guide to choose the right size.
If you have any questions about sizing or fit, feel free to contact our customer service team before placing your order.
We recommend using a trackable shipping service or purchasing shipping insurance for items